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My Work

MTLS Service API Documentation

Developed comprehensive API documentation for mutual TLS (mTLS) authentication in Adobe Experience Platform, ensuring secure communication between clients and services. This guide helps developers implement certificate-based authentication for enhanced security and compliance.

  • Authored the MTLS Service API (1.0.0) OpenAPI reference, detailing authentication flows and certificate management.

  • Created step-by-step guides for generating, uploading, and managing TLS certificates.

  • Worked closely with security engineers to ensure technical accuracy and alignment with best practices.

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Customer Managed Keys (CMK) Documentation

Created detailed documentation for encryption key management in Adobe Experience Platform, simplifying AWS & Azure CMK implementation for enterprise users.

  • Authored step-by-step guides on key creation, management, and rotation.

  • Worked with security engineers to ensure accuracy and best practices.

  • Improved document structure, making complex concepts accessible.

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Data Usage Labels & Policies Documentation

Developed detailed documentation for data governance in Adobe Experience Platform, enabling organizations to classify and enforce policies on customer data. These guides help users apply data usage labels and policy-based restrictions to ensure compliance with legal and business requirements.

  • Documented the application of Data Usage Labels, helping users classify data for regulatory and internal governance.

  • Authored a comprehensive guide on Data Usage Policies, detailing how organizations can enforce restrictions on data access and processing.

  • Collaborated with legal, security, and product teams to align documentation with evolving compliance standards.

  • Created real-world use cases to illustrate how labels and policies impact data security, privacy regulations, and access controls.

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Privacy Service Best Practices Documentation

Developed a best-practices guide for Adobe Experience Platform Privacy Service, providing users with practical strategies to efficiently manage data privacy requests. This documentation ensures compliance with global privacy regulations while optimizing processing workflows.

  • Outlined strategic approaches for handling privacy requests at scale, reducing processing time and improving efficiency.

  • Documented job creation best practices, helping organizations structure and manage privacy jobs effectively.

  • Provided guidance on monitoring job statuses, ensuring users can track and troubleshoot privacy requests in real-time.

  • Collaborated with product and legal teams to ensure alignment with privacy compliance requirements.

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© 2024 Jordan Heasman | Technical Writer

Crafting clear, user-focused content for complex platforms.

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