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About Me.

I’m an English-born technical writer with a global perspective, shaped by traveling the world and living in multiple countries. Before embracing my inner geek, I taught kickboxing, worked as a personal trainer, and served in the UK police force. Teaching martial arts taught me that clarity and precision are everything—whether coaching fighters or breaking down technical concepts.
 

 

With four years in technical writing, I specialize in API documentation, security workflows, data modeling, and enterprise platform architecture. I help developers, marketers, and enterprise users navigate complex systems to harness the power of modern technology. My experience spans authentication, data governance, and enrichment—ensuring compliance with privacy regulations and identity management best practices.
 

 

Outside of work, I’m in lifelong service to my old malamute, Isis—whose demands grow more vocal by the year. When I’m not refining technical content, you’ll find me exploring the world-class BC wilderness with my partner, Rachel, and the boys. Or tinkering with AI to make my life easier—whether it’s streamlining workflows, brainstorming ideas, or even teaching board games to impatient teenagers who refuse to read the rulebook.

board-games

Skills & Expertise

Documentation Expertise
  • API Documentation (OpenAPI, Postman, RESTful APIs)

  • Security Workflows & Identity Management (OAuth, MTLS, IAM)

  • Data Governance & Privacy Compliance

  • Enterprise Platform Architecture & Data Modeling

  • Developer Guides, Online Help, & UI Documentation

Docs-as-Code & Technical Tools
  • Git & GitHub for Docs-as-Code

  • Markdown, YAML, JSON, OpenAPI Spec

  • CI/CD Pipelines for Documentation

  • Agile Documentation & Collaboration (JIRA, Confluence)

  • Static Site Generators (e.g., Docusaurus)

Writing & Communication
  • Translating complex technical concepts into clear, actionable documentation

  • Communicating effectively with developers, security teams, marketers, and enterprise users

  • Balancing technical depth with accessibility, ensuring documentation is usable for both technical and non-technical audiences

  • Writing user-friendly online help, release notes, and technical guides

© 2024 Jordan Heasman | Technical Writer

Crafting clear, user-focused content for complex platforms.

Follow Me

  • LinkedIn
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